Travelaer investment from Entrepreneur Venture, Pléiade Venture

Travelaer, a company that designs and builds products for the travel industry secures its first round to improve customer experience

Travelaer, a company that designs and builds products for the travel industry to improve customer experience, announced a round of funding from a collection of investors led by Entrepreneur Venture and including Pléiade Venture, plus existing Travelaer investors Calypso Capital and Alderville.

Travelaer, led by Slone and Chief Operating Officer Mana Coste, is building B2B2C digital products for the travel industry that enable its partners to improve customer experience across all digital channels, and increase revenue across all phases of travel, from bookings to in-flight and during a customer’s trip. Existing Travelaer products include its Travel Paas, an online booking and trip management platform, and Comversational, an enterprise-level, automated messaging platform engaging chat-bots that enables travel companies to automate eCommerce and customer service via Facebook Messenger and other messaging channels.

The additional capital, according to Slone, is intended to help Travelaer speed innovation and expand geographically in order to more easily partner with airlines and travel companies.

“The travel industry has been forcing customers to book and manage travel online in the same way for the past 20 years,” said Travelaer co-founder and CEO Mike Slone. “The big travel tech companies, which are focused more on transactions than customer experience, require airlines to adopt technology that leads their customers into unfortunate and unnecessarily bad digital experiences. We are here to change this.”

"Icelandair has been working with Travelaer from day one,” said Icelandair’s Director of Digital Business Development, Guðmundur Guðnason. “We like their no-nonsense approach to solving things quickly, and because they are constantly on their toes with innovative ways to improve our customer’s experience in a world that we must admit has a reputation of being a bit dated and complex.”