John Paul was established in Paris in 2007 and merged with American company LesConcierges in 2015 to create the world leader in premium customer and employee loyalty services. John Paul’s over 1,000 employees around the world come from the most reputable backgrounds and are available 24/7 to cater to their customers’ every request, from the simplest to the most extravagant, anywhere around the globe.

AccorHotels will leverage John Paul’s expertise to take the Group’s strategy – placing customer satisfaction at the center of its activity – to the next level, and to generate new revenue streams from services.

AccorHotels and John Paul will harmonise their innovation-driven and service-focused approaches, in order to provide the very best travel experience.

John Paul CEO David Amsellem said, “I’m very excited about the idea of working with the AccorHotels Group at such a crucial phase in its transformation. The synergies with the group will afford us unparalleled competitive advantages in a market where there are more opportunities than ever before. This transaction will be a catalyst for our development, meaning organic growth and consolidation alike.”

AccorHotels CEO Sébastien Bazin added, “I’m very happy to be working with David Amsellem. John Paul is a great find in the customer relations business. Starting today, we will be combining our expertise, strengths and talents, and providing an even broader choice of services treating all travelers to the best experience before, during and after their stays.”